Ferrero’s A/R Automation Success Story | HighRadius 
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 67% Drop in ADD with Collections Automation 
 CPG 
 Collections Management 
 Impact Achieved 
 67% 
 Reduction in ADD 
 28% 
 Decrease in DSO 
 1000+ 
 Hours Saved every year with Auto-Correspondence 
 “With HighRadius, everything is connected, and we have a single source of truth. They have always wanted to see us succeed as well, and so we’ve had great success just partnering with them.” 
 Kay Rogers 
 Vice President-North America Financial Transactions 
 Ferrero 
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 About Ferrero 
 Ferrero Group, world's second-largest chocolate confectionery, reduced their DSO with end-to-end A/R transformation, making the team more productive, and empowered to forecast their cash flow. 
 Region 
 North America 
 Revenue 
 $12B 
 Employees 
 34000+ 
 Top Challenges 
 Difficulty in keeping track of critical and past-due customer accounts. 
 Longer collections cycles due to a manual and tedious dunning process. 
 Lack of visibility across the customer profiles due to data silos across different teams. 
 Business Benefits 
 AI-enabled worklist prioritization to drive focus on critical 
customer profiles. 
 Touchless dunning via automated emails and fax to help fast-track collections. 
 A consolidated repository to ensure visibility across all the customer-centric data like call logs, notes, P2Ps, etc. 
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 40% 
 Reduction in the Concentrated Open Deduction Dollar Value 
 70% 
 Reduction in Kroger Deductions that needed Manual Efforts 
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 27% 
 Reduction in Past Dues 
 20% 
 Reduction in Bad Debt 
 5 days 
 Reduction in (ADD)
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 $6.4M 
 Recovered in Working capital 
 Zero-touch 
 straight-through payment processing 
 2 FTEs 
 Reallocated to critical tasks 
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