KONE Predictive Maintenance Services | KONE Company Offering Careers Investors Newsroom KONE Online Search Popular searches New elevators Elevator maintenance Modernization Careers Contact details Popular links When to modernize my elevator KONE Planning Tools Get to know KONE as a company Learn more Suggested searches Company Offering Innovation Sustainability Careers Investors Newsroom KONE Online Global - EN Contact Us Company Get to know KONE Purpose and strategy Organization and management Culture History Ethics and compliance Safety and quality Cybersecurity Suppliers Offering Explore our offering New elevators and escalators Service Modernization Major projects You might be interested KONE Remote Service Predictive maintenance myKONE High-rise solutions KONE Journey Innovation Discover Innovations Innovating together KONE high-rise laboratories KONE Renaissance Ecosystem Sustainability Learn about Sustainability Climate People Ethics Sustainability reporting Sustainability recognitions Our sustainability journey You might be interested Sustainability for investors Sustainable solutions for buildings Careers Read about Careers Open positions What we offer Teams Offices You might be interested Culture Investors Go to Investors KONE as an investment Reports and documents Financials Markets Share and shareholders Investor events Governance Analysts and consensus Contacts You might be interested Sustainability for Investors KONE as an investment Factsheet Sustainability for Investors Share and shareholders Dividends and splits Flaggings and Manager's transactions Major shareholders Share tools Treasury shares Share capital Investor events Investor Calendar Capital Markets Days General Meetings Webcasts and recordings Governance Articles of Association Auditing and Internal Control Insiders Remuneration Risk management Tax strategy Newsroom Explore Newsroom Releases Media Stories Social media Events References About KONE Innovation Sustainability Safety, quality, and compliance Cybersecurity Suppliers Get to know KONE Learn more Purpose and strategy Learn more Organization and management Learn more Discover innovations Learn more KONE high-rise laboratories Learn more Innovating together Learn more Learn about our sustainability Learn more Sustainability reporting Learn more Sustainability recognitions Learn more Safety and quality Learn more Ethics and Compliance Learn more Code of conduct Learn more Cybersecurity Learn more Cyber Resilience Act Learn more Cybersecurity Policy Statement Learn more Suppliers Learn more Invoicing Learn more Supplier code of conduct Learn more New elevators and escalators Service Modernization Major projects New building solutions Learn more New elevators Learn more New escalators and moving walks Learn more Elevator and escalator maintenance services Learn more Predictive maintenance Learn more Remote service Learn more Modernization solutions for elevators and escalators Learn more Elevator modernization Learn more Escalators and moving walks modernization Learn more Major projects Learn more High-rise solutions Learn more KONE Journey Learn more Careers What we offer Teams and offices Read about careers Learn more Open positions KONE Workday Students and Graduates Learn more What we offer Learn more Culture Learn more Diversity, equity and inclusion Learn more Teams Learn more Offices Learn more For Investors Financials and reports Share and shareholders Markets Investor events Governance Contact Investors Learn more KONE as an investment Learn more Sustainability for Investors Learn more Financials Learn more Reports and documents Learn more Annual Review 2025 Learn more Share and shareholders Learn more Major shareholders Learn more Share tools Learn more Markets Learn more General Meetings Learn more Capital Markets Days Learn more Investor Calendar Learn more Governance Learn more Organization and management Learn more Investor Relations contacts Learn more Analysts and consensus Learn more Subscribe to releases Learn more Newsroom Media Stories Events References Explore newsroom Learn more Releases Learn more Media contacts Learn more Media Learn more Releases Learn more Stories Learn more Social media Learn more Events Learn more Investor events Learn more Our references Learn more Bloomberg London Learn more Clarion Hotel Draken Learn more KONE Global Service KONE Predictive maintenance Previous page Predictive maintenance for connected equipment Imagine an elevator or escalator that knows when it needs attention – before it ever causes a delay. That’s the power of predictive maintenance. Using real-time data and intelligent analytics, predictive maintenance helps identify potential issues before they become problems. This means fewer unexpected breakdowns, faster service, and happier users. Your elevators stay reliable, safe, and ready – so people can keep moving without interruption. Tomorrow's faults solved today Benefits of predictive maintenance Tomorrow's faults solved today Traditional non-connected maintenance is often reactive and responds after something stops working. Digitally enabled predictive maintenance takes a smarter, proactive approach, meaning fewer breakdowns, faster fixes, longer equipment life, and happier customers. Lower costs Lower costs over the equipment’s lifetime with a tailored maintenance program that keeps components in good condition and recommends parts replacement based on their actual condition and usage. Optimized service plan Your maintenance plan is optimized based on data and analytics. Additional tasks for the next maintenance visit are added when needed. Fewer disruptions Keeps equipment running smoothly for longer, with fewer disruptions.​ 24/7 remote monitoring Uses real-time equipment data to monitor 24/7.​ Resolutions in under 2 minutes Combine remote and onsite actions by experts for fast resolution Early detection Detects early warning signs and schedules well-timed, relevant actions. Predictive maintenance in figures Proven results speak for themselves Predictive maintenance in figures Our predictive maintenance has already benefited tens of thousands of elevators and escalators in all types of buildings. Make better decisions and keep your building running smoothly with data-driven insights and proactive support. Improve safety for tenants and visitors 55 % fewer entrapments Save time with fast and remote issue resolution 25 % of issues solved remotely within 2 minutes Spend less time on maintenance issues 80 % of equipment faults identified proactively A comprehensive plan for the future 360° lifecycle approach for repairs, upgrades and renewals How does predictive maintenance differ from traditional maintenance? See the key differences between traditional maintenance and our digitally enabled connected service – making smart, connected maintenance the new standard for safety and peace of mind. Traditional non-connected maintenance KONE digitally enabled predictive maintenance Planning and monitoring Follows a fixed schedule based on estimated wear and tear Uses real-time equipment data to monitor actual usage 24/7 Issue detection Action only taken before failure if signs are visible Predictive and proactive, intervention before failure Response speed Variable, often delayed Rapid, critical alarms prioritized and addressed without delay Downtime Longer, unexpected Significantly reduced, most faults fixed before operation is affected Transparency Limited information, via reports Full real-time equipment status and history online Equipment longevity Standard, no early interventions Optimized asset life and reliability Costs Routine replacements and more issues mean higher costs Lower costs, parts replaced based on actual condition and usage Spot issues before they happen Real-time analytics Intelligent sensors and cloud technology continuously monitor your equipment, spotting early signs of trouble before they disrupt daily life. See what happens behind the scenes to keep your elevators, escalators, and doors running smoothly: Real-time monitoring and maintenance optimization 24/7 monitoring of equipment health and smart technology that identifies issues early and schedules relevant actions in good time. Fast response and problem resolution If the unexpected occurs, remote actions let KONE’s experts fix issues within minutes, and when that’s not possible, they arrive on‑site promptly and fully prepared. Use insights to expand the lifetime of your equipment We combine data with expert insight to recommend future repairs and upgrades.​ Benefits all types of buildings and equipment Predictive maintenance isn’t just for the largest city skyscrapers or brand new buildings – it’s a smart investment for building owners, facility managers and building operators who value reliable people flow and asset protection. Residential buildings where tenant comfort and security matter. Office complexes and commercial real estate aiming to guarantee seamless access and fewer interruptions. Hospitals, hotels, and public spaces with high people flow and a need for maximum uptime. Shopping centers, transit hubs, and infrastructure sites where every minute of downtime impacts user experience and revenue. No matter your building’s size, age, or use case, predictive maintenance helps transform maintenance from a source of worry into a foundation for safe, efficient, and future-ready buildings. Visit your local KONE website See which KONE solutions are available where you are and find local contact information. Select your local website Frequently asked questions What is predictive maintenance for elevators? Predictive maintenance uses real-time monitoring and data analytics to anticipate potential problems and schedule well-timed actions. It combines remote diagnostics with onsite work by technicians to ensure that elevators operate reliably and safely. Compared to conventional reactive maintenance, predictive maintenance improves service outcomes, reduces costs and provides better reporting. What is the difference between traditional and predictive maintenance? Traditional maintenance follows a fixed schedule, replacing parts based on age or wear. Predictive maintenance utilizes usage data and equipment data to spot issues early, to schedule the right actions, thus keeping elevators running longer with fewer disruptions and lower lifetime costs. Can predictive maintenance prevent elevator downtime? Predictive maintenance reduces the likelihood and duration of downtime by addressing many issues before they affect service. In KONE’s connected elevator base, outcomes include resolving 80% of issues proactively and reducing downtime by 30%. Actual results vary by site, equipment, connectivity, and market availability. Not all faults can be prevented. How is IoT or AI used in elevator predictive maintenance? Operations and performance data is collected from equipment controllers, inbuilt equipment sensors and from additional sensors for 3rd-party equipment and shared via a secured connection to the IoT cloud services. Innovative AI-based data analytics identifies patterns and early warning signs. The system generates alerts, recommends actions and updates the maintenance plan accordingly. Building managers can see real-time equipment status and service information in KONE’s digital tools. Availability of specific capabilities (for example, KONE Remote Rescue) may vary by equipment, contract and market. At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees, in close to 70 countries. KONE Class B shares are listed on the Nasdaq Helsinki Ltd. in Finland. 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