CO MM ER CIA CASE STUDY L Turner Construction Co. - Portland CLIENT: TURNER-PORTLAND CHALLENGE: Turner Construction’s Portland, Oregon office wanted to streamline their RFI and submittal processes as well as document management, so team members could spend less time organizing and more time building. SOLUTION: Procore’s cloud-based construction management software allows the Portland office’s beta teams to bring RFIs, submittals, punch lists, and drawings under one umbrella. Now all the trades work in the same program, and employees no longer have to spend valuable hours on data entry. CASE STUDY TURNER-PORTLAND CASE STUDY TURNER-PORTLAND Turner Construction Co. has earned recognition for undertaking large, complex projects, fostering innovation, and embracing emerging technologies. With 46 offices throughout North America and in 18 countries, the company offers clients the accessibility and support of a local firm with the stability and resources of a that previously required four separate platforms—including Prolog Converge, multinational organization. PlanGrid, and an in-house document storage system. Procore also serves as the “one-stop shop” for project subcontractors to submit and access project-related documentation. “Procore streamlines everything,” she says. EVERYBODY’S TIME IS VALUABLE Because Procore allows users to immediately access, update, and share project Driven by a need to reduce administrative workloads and increase communication documents, team members no longer have to hop around different platforms among project team members, Turner Construction Co. -Portland staff began piloting to submit an RFI, view a drawing, and then access a punch list item. And Turner Procore on their smaller projects in March 2015. The goal was simple: Streamline employees no longer need to spend time manually transferring data from one processes so team members could focus their time on what they do best—building. program to another to keep everyone informed. It’s all located in one place. “Our team was really open to the change, because we weren’t happy with having to “It’s also a fast platform,” says Jenessa. “With Procore, it is so much faster to write use multiple programs to complete tasks,” says Jenessa Frey, a project engineer who up and print an RFI. Plus, all RFIs and submittals can be responded to within the advocated for Procore after seeing its success in the company’s San Diego office. software.” Team members using Procore also receive email notifications when RFIs and change orders are submitted. Jenessa’s team was the first to use the software for the company’s 101 Building project, a three-story creative office building under construction in downtown Jenessa also likes that RFIs can be marked up and attached to drawings. “If you open Vancouver, Washington. So far, the team has been able to use Procore for functions a drawing and there’s an RFI attached, there is a corresponding hyperlink right there for you to click to view it,” she explains. “That doesn’t happen with other data-sharing sites that I have used.” Plus, because Procore is cloud-based, Jenessa’s team can access other projects and work from home without having to worry about connecting to a virtual private network. “That’s a big benefit for us.” Another key benefit is the level of accountability that the software provides. For example, if a subcontractor claims to have never received a document, or cannot find a document, Jenessa reminds the subcontractor that it can be accessed through Procore. 2 3 CASE STUDY TURNER-PORTLAND CASE STUDY TURNER-PORTLAND EASY TRANSITIONS MORE COLLABORATION IN THE FIELD Turner-Portland’s beta teams are implementing Procore at the start of each new The software also includes mobile apps that provide team members with instant project. As Jenessa’s team members work out the kinks of rolling out the software for access to the software and each other while in the field, so they can keep projects the first time, they pass their lessons learned onto the other teams to help lessen the moving forward. There’s no longer a need to leave the job site to track down vital learning curve. project details. However, according to Joe Newman, project manager with Turner-Portland’s Special “We all have the Procore app on our phones, and if we have a question we just open Projects Division, the learning curve is small. His team began using Procore a couple a drawing and the answer is there,” says Keith Ire, project engineer with Turner- of months after Jenessa’s team deployed the software. “We had no time to learn Portland. the system—we basically had to get in and start using it—so we were pretty happy with how intuitive and user-friendly it is,” he says. “Procore also really nailed it with Having mobile access to project documentation has also ushered in innovative ways customer service. They’ve helped us customize summary pages and really tailor to access that information. For instance, a drywall contractor on Joe and Keith’s job things to how we want them.” site wears an iPad strapped to a wristband so he can flip through drawings as needed. Because Turner does not have to pay by the user, the entire project team can use the “All of our trades are sharing information on one platform—and you can sync your software, including architects, engineers, and subcontractors. “We have 50 users on updates with an app on your phone. Because of that, more collaboration between the our project,” says Joe. “Our architects say this is the best software they’ve used.” trades is happening,” says Keith. Although smaller subcontractors who do not use cloud services may need additional training, Jenessa says getting them onboard has been fairly simple. The biggest challenge to overcome is changing the mindsets of contractors who still want physical drawings. “We have to ask them where they look when they have a question—at the drawings on their desks that may be outdated, or on their iPads where they can get the latest set of drawings.” says Joe. 4 5 CASE STUDY TURNER-PORTLAND CASE STUDY TURNER-PORTLAND NO MORE DOUBLE ENTRY Before Procore, the company’s interns and new hires spent many hours performing redundant data entry because the systems they worked in did not integrate very well with each other. Data had to be moved from one platform to another; RFIs had to be extracted or uploaded; written comments had to be keyed into digital documents. “ Jessica Hartwell is one such intern who has to transfer and update data. Since her team transitioned to Procore, she says the software’s all-in-one functionality just makes more sense. The team has been able to use Procore for “Overall, it’s nice to have everything together—to have all the info in one place—so functions that previously required four you can add to it and control who sees it,” says Jessica. “And it makes me more efficient with my time.” separate platforms. Procore is our ‘one- ” “Now that their time is freed up, they can get out in the field and build,” adds Joe. stop shop’; it streamlines everything. Jenessa Frey Project Engineer 6 7 Everything on One Powerful Platform. Procore offers the most comprehensive construction platform, combining drawing, financial and quality management into one application. We’ve put the power of complete construction management into your hands with a mobile solution that keeps everyone in sync. Build collaboration from bidding to closeout with unlimited users, implementation assistance, online training, and unmatched customer support. Let your drawings take the lead, while efficiency, productivity, and faster building times follow. Procore Technologies, Inc. 6309 Carpinteria Ave., Carpinteria, CA 93013 866-477-6267 // www.procore.com