Otis ONE™ | Mechanic stories Press Enter to skip to Main Content OTISLINE (800) 233-6847 OTISLINE (800) 233-6847 BLOG CUSTOMER LOGIN NEWSROOM CAREERS PRODUCTS & SERVICES TOOLS & RESOURCES OUR COMPANY INVESTORS CONTACT US Search Menu close Search Search portletSetupPortletDecoratorId barebone groupId 256045 articleId 368515494 --> Products And Services BY PRODUCTS Low-Rise Elevators Mid-Rise Elevators High-Rise Elevators Heavy-Duty Elevators Escalators & Moving Walks Dispatching Our Awards and Honors Need help finding a product? Product Finder BY INDUSTRY Residential Retail Office Hospital Hotel Multi-Use Buildings Data Centers Infrastructure (Airports/Railways/Metro/Subways) Global projects SERVICE Otis Signature Service™ Otis ONE™ New Elevator Warranty Manual Need a Service Contract? Service Contract Selector Otisline ® 24-Hour Service for emergencies and service calls 800.233.6847 MODERNIZATION & UPGRADES Elevator Modernization Escalator Modernization Passenger Experience Improved Aesthetics Upgrades and Replacements Health & Safety Products Elevator Management System Coming Soon: eCall™ CALL US 800.233.6847 Connect with Otis Back Products And Services --> Products And Services BY PRODUCTS Low-Rise Elevators Mid-Rise Elevators High-Rise Elevators Heavy-Duty Elevators Escalators & Moving Walks Dispatching Our Awards and Honors BY INDUSTRY Residential Retail Office Hospital Hotel Multi-Use Buildings Data Centers Infrastructure (Airports/Railways/Metro/Subways) Global projects SERVICE Otis Signature Service™ Otis ONE™ New Elevator Warranty Manual MODERNIZATION & UPGRADES Elevator Modernization Escalator Modernization Passenger Experience Improved Aesthetics Upgrades and Replacements Health & Safety Products Elevator Management System Coming Soon: eCall™ CALL US 800.233.6847 Connect with Otis portletSetupPortletDecoratorId barebone groupId 256045 articleId 368520255 --> Tools & Resources --> Tools & Resources ARCHITECTS / ENGINEERS Otis® Create BIMCreate™ AIA CONTRACTORS / DEVELOPERS Dispatching High Rise Safety Hurricane Protection Natural Disaster Resources Safety Resources Elevator Products Escalators & Moving Walks BUILDING / PROPERTY OWNERS / PROPERTY MANAGERS Improved Aesthetics Elevator Modernization Otis Signature Service Upgrades and Replacements Elevator Management System Otis Integrated Dispatch™ Safety Products & Features Lockout Tagout Policy Mechanical Energy Policy Building Management API PASSENGERS Newsroom Passenger Experience COVID-19 Elevator Safety Escalator Safety Customer Login Resource Library CALL US 800.233.6847 Connect with Otis Close Back Tools & Resources --> Tools & Resources ARCHITECTS / ENGINEERS Otis ® Create BIMCreate™ AIA CONTRACTORS / DEVELOPERS Dispatching High Rise Safety Hurricane Protection Natural Disaster Resources Safety Resources Elevator Products Escalators & Moving Walks BUILDING / PROPERTY OWNERS / PROPERTY MANAGERS Improved Aesthetics Elevator Modernization Otis Signature Service Upgrades and Replacements Elevator Management System Otis Integrated Dispatch™ Safety Products & Features Lockout Tagout Policy Mechanical Energy Policy Building Management API PASSENGERS Newsroom Passenger Experience COVID-19 Elevator Safety Escalator Safety Customer Login Resource Library CALL US 800.233.6847 Connect with Otis portletSetupPortletDecoratorId barebone groupId 256045 articleId 368521262 --> Our Company --> Our Company WHO WE ARE About us History Innovation Leadership Board of Directors WHAT WE STAND FOR Responsibility & Purpose Health & Safety Governance & Accountability Environment & Impact People & Communities HOW TO WORK WITH US Suppliers CTPAT Statement Join the team Major Projects Team WHERE TO FIND US Global projects Follow us on social Facebook Instagram YouTube Linkedin CALL US 800.233.6847 Connect with Otis Back Our Company --> Our Company About us History Innovation Leadership Board of Directors Responsibility & Purpose Health & Safety Governance & Accountability Environment & Impact People & Communities Suppliers CTPAT Statement Join the team Major Projects Team Global projects portletSetupPortletDecoratorId barebone groupId 256045 articleId 368521527 --> Investors --> Investors Pricing delayed 20 minutes Stock Information Investor Relations Financial Information Events & Presentation Governance Documents Responsibility & Purpose Investor Inquiries Resources Annual Report Annual Report CALL US 800.233.6847 Connect with Otis Close Back Investors --> Investors Pricing delayed 20 minutes Investor Relations Financial Information Events & Presentation Governance Documents Responsibility & Purpose Investor Inquiries Resources Annual Report Annual Report CALL US 800.233.6847 Connect with Otis portletSetupPortletDecoratorId barebone groupId 256045 articleId 368521760 --> Contact Us --> Contact Us Otisline ® 24-Hour Service for emergencies and service calls 800.233.6847 Find Local Otis Offices Media Suppliers Careers Cyber Security Make a payment Find Otis Distributors Contact Us 800.233.6847 Connect with Otis Close Back Contact Us --> Contact Us Otisline ® 24-Hour Service for emergencies and service calls 800.233.6847 Find Local Otis Offices Media Suppliers Careers Cyber Security Make a payment Find Otis Distributors Contact Us 800.233.6847 Connect with Otis Otis ONE™ | Mechanic stories Hear what our mechanics are saying Going Digital at Otis: How Otis ONE™ helps both mechanic and customer Hear what our mechanics are saying In China, Otis ONE™ is revolutionizing the way we deliver Service After working for nearly a decade as an Otis field professional in China, Sailong W. knows what to expect on the job. This includes staying on a tight schedule, anticipating requests from his customers and property managers, preparing for government inspections, and keeping the elevators under his watch running efficiently and safely for his passengers. Efficiency is important for Sailong as more people in China continue to move into cities. Today, more than 60% of China’s population live in cities, and that number is projected to approach close to 1.1 billion people by 2050*. In 2018, Otis China launched Otis ONE, a new digital service platform powered by the Internet of Things (IoT). Sailong says this platform has significantly improved the service he provides to his customers. What impressed me most was the first time I received a fault notification, Sailong explains. At the time, an elevator car door was stuck open by an object and could not close. Sailong stopped what he was doing and drove to the job site. When he arrived, he confirmed the issue was exactly what his Otis ONE fault alert flagged and solved the problem quickly. When the property management arrived, the elevator had already resumed operations before any resident even noticed. For an elevator technician who had spent years visiting job sites after receiving a call from a customer, fixing the problem before his customer even knew about it was revolutionary. I deep dived into studying the features of Otis ONE, asking my colleagues to join me and learn together, Sailong says. All the data for the elevators are on display on our mobile devices. The information supports us in making educated judgments in carrying out service work. Unsurprisingly, Sailong's customers are benefiting from Otis ONE as well with increased uptime and fewer service disruptions. Learn more about Otis ONE and how it is bringing the next generation of service to our customers. *According to data from Statista Learn more about Otis ONE Modern technology helps to provide a personalized touch All of his customers know Otis mechanic Damon P. on a first-name basis. He wouldn’t have it any other way. They have my phone number, and I talk with each one frequently, Damon says. There doesn’t have to be a service-related reason to have a conversation. I just really like the people I work with. Having strong customer relationships helps Damon feel connected to his customers, so he can more quickly assess their needs. Couple that with the power of Otis ONE IoT technology that connects elevators to the cloud and provides cutting-edge insights your equipment. This puts Damon ahead of the curve when he is needed most. A customer called me to say two of their elevators were down, Damon explains. I pulled up the Otis ONE app and saw that one car would be easier to fix because of the type of repair. So when I arrived, I focused on getting that unit running first because I knew that would minimize downtime. Otis ONE was designed to meet the evolving needs of our customers by connecting elevators to the cloud. Putting modern, digital technologies in the hands of our expert technicians provides an unmatched level of customer service that also helps demystify what elevators are capable of in today’s world. Elevators are becoming more digital every day, and I take pride in talking about the value of adding Otis ONE to my customers’ buildings. Learn more about Otis ONE An Otis mechanic identified an elevator shutdown with Otis ONE™—before the customer even noticed Located near one of the world’s busiest airports is a multi-story office complex boasting over 580,000 square feet of office and conference space. Thousands of office workers and conference guests rely on the building’s numerous elevators to get where they need to go each day. One early Monday morning last year, an elevator in the building was out of service in need of repair. To get it up and running, onsite technician support was needed. And on this particular day, the property was hosting a major conference, which made the situation even more critical. The shutdown had the potential to cause massive delays. Luckily, Bernd J. , an Otis mechanic with more than 30-years of experience, saw the problem on his Otis ONE app early that morning as soon as he started his day. The Otis ONE IoT digital platform uses artificial intelligence, machine learning and cloud technology to provide our mechanics with predictive maintenance insights and our customers with real-time information on the status of their elevators. I usually check the app during breakfast to see if everything is ‘green’ — which means all units are running smoothly, Bernd says. On this day, Bernd noticed one of the elevators at the customer site was shutdown requiring onsite support. Bernd hopped into his Otis van and was onsite by 7:30 a.m. The customer was surprised – and also very pleased – to see him there as the building staff had not yet noticed there was an elevator requiring repair. Bernd’s dedication, supported by Otis ONE technology, allowed him to get the elevator back up and running before most of the office staff and conference guests had even arrived. The bottom line is Otis ONE means faster troubleshooting and higher system reliability for our customers, added Bernd. Learn more about Otis ONE How Otis ONE™ keeps one university campus moving forward Nestled in the heart of Atlanta, Georgia, an Otis customer brings together thousands of students and administrative staff members each semester to create the next generation of world leaders. With that mission in mind, keeping everyone moving on campus is essential. The university relies on over 200 elevators, each one playing a key role in keeping students, faculty and administrators on the move. When an elevator is down, it disrupts operations and risks taking time away from the students' education. Otis field professional Dwight P. , responsible for elevator maintenance on campus, appreciates this. So he uses a different kind of learning — machine learning — with his Otis ONE™ app to save time on the job and keep his team working efficiently. The Otis ONE digital IoT platform uses artificial intelligence, machine learning and cloud technology to provide our customers with real-time information and our mechanics with predictive maintenance insights that help enhance elevator uptime. On every call, I used to have to go to the machine room and sign into the controller to look at the fault log before I could even get started, said Dwight. But with Otis ONE, it's all right in front of me on my smart phone, and it saves me valuable time on the job. Otis ONE also helps Dwight prioritize which elevators need attention first, especially when multiple units across campus are reported to need service at once. Sometimes when an elevator is reported as not functioning, it's a false report, according to Dwight, so the Otis ONE solution helps the team on the ground assess the situation quickly. Users sometimes report an elevator as not functioning by mistake or simply walking away while waiting, not realizing the elevator is running a diagnostic check, said Dwight. With Otis ONE, I can see how recently an elevator door cycled — meaning how frequently it opened and closed — which allows me to see if a unit is actually out of service or not. This information helps me prioritize calls more effectively and keeps my team from ping-ponging all over campus, saving lots of time. Learn more about Otis ONE and how it can save your site time and money. 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Product Finder BY INDUSTRY Residential Retail Office Hospital Hotel Multi-Use Buildings Data Centers Infrastructure (Airports/Railways/Metro/Subways) Global projects SERVICE Otis Signature Service™ Otis ONE™ New Elevator Warranty Manual Need a Service Contract? Service Contract Selector Otisline ® 24-Hour Service for emergencies and service calls 800.233.6847 MODERNIZATION & UPGRADES Elevator Modernization Escalator Modernization Passenger Experience Improved Aesthetics Upgrades and Replacements Health & Safety Products Elevator Management System Coming Soon: eCall™ CALL US 800.233.6847 Connect with Otis Back Products And Services --> Products And Services BY PRODUCTS Low-Rise Elevators Mid-Rise Elevators High-Rise Elevators Heavy-Duty Elevators Escalators & Moving Walks Dispatching Our Awards and Honors BY INDUSTRY Residential Retail Office Hospital Hotel Multi-Use Buildings Data Centers Infrastructure (Airports/Railways/Metro/Subways) Global projects SERVICE Otis Signature Service™ Otis ONE™ New Elevator Warranty Manual MODERNIZATION & UPGRADES Elevator Modernization Escalator Modernization Passenger Experience Improved Aesthetics Upgrades and Replacements Health & Safety Products Elevator Management System Coming Soon: eCall™ CALL US 800.233.6847 Connect with Otis portletSetupPortletDecoratorId barebone groupId 256045 articleId 368520255 --> Tools & Resources --> Tools & Resources ARCHITECTS / ENGINEERS Otis® Create BIMCreate™ AIA CONTRACTORS / DEVELOPERS Dispatching High Rise Safety Hurricane Protection Natural Disaster Resources Safety Resources Elevator Products Escalators & Moving Walks BUILDING / PROPERTY OWNERS / PROPERTY MANAGERS Improved Aesthetics Elevator Modernization Otis Signature Service Upgrades and Replacements Elevator Management System Otis Integrated Dispatch™ Safety Products & Features Lockout Tagout Policy Mechanical Energy Policy Building Management API PASSENGERS Newsroom Passenger Experience COVID-19 Elevator Safety Escalator Safety Customer Login Resource Library CALL US 800.233.6847 Connect with Otis Close Back Tools & Resources --> Tools & Resources ARCHITECTS / ENGINEERS Otis ® Create BIMCreate™ AIA CONTRACTORS / DEVELOPERS Dispatching High Rise Safety Hurricane Protection Natural Disaster Resources Safety Resources Elevator Products Escalators & Moving Walks BUILDING / PROPERTY OWNERS / PROPERTY MANAGERS Improved Aesthetics Elevator Modernization Otis Signature Service Upgrades and Replacements Elevator Management System Otis Integrated Dispatch™ Safety Products & Features Lockout Tagout Policy Mechanical Energy Policy Building Management API PASSENGERS Newsroom Passenger Experience COVID-19 Elevator Safety Escalator Safety Customer Login Resource Library CALL US 800.233.6847 Connect with Otis portletSetupPortletDecoratorId barebone groupId 256045 articleId 368521262 --> Our Company --> Our Company WHO WE ARE About us History Innovation Leadership Board of Directors WHAT WE STAND FOR Responsibility & Purpose Health & Safety Governance & Accountability Environment & Impact People & Communities HOW TO WORK WITH US Suppliers CTPAT Statement Join the team Major Projects Team WHERE TO FIND US Global projects Follow us on social Facebook Instagram YouTube Linkedin CALL US 800.233.6847 Connect with Otis Back Our Company --> Our Company About us History Innovation Leadership Board of Directors Responsibility & Purpose Health & Safety Governance & Accountability Environment & Impact People & Communities Suppliers CTPAT Statement Join the team Major Projects Team Global projects portletSetupPortletDecoratorId barebone groupId 256045 articleId 368521527 --> Investors --> Investors Pricing delayed 20 minutes Stock Information Investor Relations Financial Information Events & Presentation Governance Documents Responsibility & Purpose Investor Inquiries Resources Annual Report Annual Report CALL US 800.233.6847 Connect with Otis Close Back Investors --> Investors Pricing delayed 20 minutes Investor Relations Financial Information Events & Presentation Governance Documents Responsibility & Purpose Investor Inquiries Resources Annual Report Annual Report CALL US 800.233.6847 Connect with Otis portletSetupPortletDecoratorId barebone groupId 256045 articleId 368521760 --> Contact Us --> Contact Us Otisline ® 24-Hour Service for emergencies and service calls 800.233.6847 Find Local Otis Offices Media Suppliers Careers Cyber Security Make a payment Find Otis Distributors Contact Us 800.233.6847 Connect with Otis Close Back Contact Us --> Contact Us Otisline ® 24-Hour Service for emergencies and service calls 800.233.6847 Find Local Otis Offices Media Suppliers Careers Cyber Security Make a payment Find Otis Distributors Contact Us 800.233.6847 Connect with Otis Node Name: liferay-78979f7fb4-ccdt2